Protection of personal data

Why do we collect data pertaining to you?

We collect only information that is necessary to carry out the functions described below:

Inquiries and bookings

• Contact with you prior to, during, and after your stay
• Enhancing the guest experience

Tracking your use of our website

• Analysis of your website activity and subsequent re-marketing to you
• Enhancement and further development of the website

Newsletter sign-up

• Distribution of a monthly newsletter to announce special offers, contests, and news

Job applications

• Registration of the information you provide during the process of applying for a job

What personal data do we collect?

Inquiries and bookings

When you book a stay or a business or social event with us, we typically record such information as your name, email address, phone number, and credit card number whether you book directly with us or through some of our business partners.

This information is used to secure your booking, to make our required reports to the national statistical agency, and not least to ensure your security during your visit.

In certain cases, we record and keep private information such as details on our guests’ allergies, physical disabilities, and/or special requests and needs. Of course, we do so only when our guests voluntarily provide such information to us.

All guest related data are stored in our SPECTRA booking system. In the case of bookings made on our website, we process credit card numbers that are then stored in encrypted form with the DIBS payment service.

After your stay, we send you an email asking for your feedback about your experience. Then you will not hear from us again unless you signed up to receive our newsletter.

We keep your data for as long as it is necessary to provide you the best possible service and for as long as it is legally permitted. Then, all data are deleted.

Tracking your use of our website

When you make use of our website, you will be asked to consent to our use of cookies. We use these cookies to measure traffic on the site and to generate statistics and analyses reflecting the activities of our website users.

Cookies are small files stored on your web browser to enable recognition of your IP address and collection of information about your internet activities. No personal information is saved in cookies.

Sales of gift cards on our website are enabled by our business partner LifePeaks and the LifePeaks application that is implemented on the website. All credit card information provided during the purchase of gift cards is stored in encrypted form by QuickPay.

Newsletter sign-up

When you sign up to receive our newsletter, you thereby give your consent that Hotel Hindsgavl Castle may send you its newsletter once a month. You would provide your name and email address, and we store them in the newsletter management system Mailchimp. Mailchimp stores and manages this information on behalf of Hotel Hindsgavl Slot in accordance with applicable legislation on protection of personal data.

You may opt out of the newsletter subscription at any time by contacting us directly or by using the link provided at the end of each newsletter.

Job applications

Whether you submit an unsolicited application or respond to a job posting, you may rest assured that the data you provide are managed appropriately. Only the relevant department managers see your information.

Unless otherwise agreed, we keep your data for only 6 months after submission. It is then deleted, and you would need to resubmit should you wish to apply for a position later.

How do we protect your personal data?

In accordance with the General Data Protection Regulation, Hotel Hindsgavl Castle has applied internal rules and procedures for handling personal data so that it is always protected against unauthorised use. In addition, we have set up data processing agreements with business partners handling personal data on our behalf.

Personal data are never disclosed to a third party unless you give your express permission, and we never collect personal data unless you have provided it in connection with a booking, a purchase, a newsletter sign-up, etc.

How may I see my personal data?

You are entitled, at any time, to be informed about the personal data in our possession that relate to you. Similarly, you are entitled to have us rectify incorrect information or to have us delete information we are not required to keep according to the rules in relevant regulations for the recording of information in guest passports and travel documents.

Contact us

If you have questions or comments regarding our management of personal data, or if you have special requests with respect to the data pertaining to you, you are welcome to reach out to us.

Hindsgavl Castle
Hindsgavl Allé 7
DK-5500 Middelfart

Hanne Jensen, Chief Accountant
Telephone number + 45 6340 6697
Email: hj@hindsgavl.dk