FAQ

Below you can find answers to many of the frequently asked questions, such as Do you have charging points for an electric car? How do I redeem my voucher? When can I check in? and much more.

We hope you find the answer to your question, otherwise please feel free to contact us.

Frequently asked questions

Check below to learn more or less everything from when you can check in to how to get here.

You can check in to your room(s) at any time after 14:00 every day of the week.

If you wish to check in earlier, you are more than welcome to contact us. We will do our utmost to meet your request. Please note that there may be a charge for early check-in.

You must check out of your room by 10:00 Monday-Saturday, and by 11:00 on a Sunday or Public Holiday.

If you wish to check out later, you are more than welcome to contact us. We will do our utmost to meet your request. Please note that there may be a charge for late check-out.

The reception desk is open 24 hours a day.

Read here about breakfast, table reservations and restaurant hours of opening, as well as opportunities to meet special dietary requirements.

You can enjoy your breakfast from 07:00-10:00 every day of the week.
If you need to leave earlier, we offer a breakfast to-go service. Order breakfast to-go at the reception desk on the previous day (before 20:00).

If you wish to enjoy a quiet start to the day at weekends, we recommend that you eat breakfast from 08:00-09:00 or earlier.
You can also have breakfast brought to your room. Room service charge: DKK 75. Order a room-service breakfast at the reception desk on the previous day (before 20:00).

Restaurant Den Hvide Dame (The White Lady Restaurant) is open

Lunch – daily 12:00-16:30*

Dinner – daily 17:30-21:30*

*with exception of some Public Holidays. For more information please contact the reception.

No. When your package includes dinner, we reserve a table for you in the restaurant. However, you are welcome to make a dinner reservation at a specific time in advance.

If your reservation does not include dinner, we recommend that you book a table in advance. Our à la carte restaurant , Den Hvide Dame (The White Lady), accommodates a limited number of guests.

We recommend that you book a table in advance. Otherwise, we cannot guarantee you a table.

Yes. You can order room service during the restaurant’s hours of opening. Ask for a room service menu card at the reception desk. To order room service, call 544 directly from the phone in your room. Room service charge: DKK 75.

We cater for certain special dietary requirements, including vegetarian, vegan, certain allergies and diabetes.

Contact us in advance to inform of your requirements so that the chef has an opportunity to adapt the menu.

In the following, we provide an overview of Hindsgavl Slot's facilities, including e.g. charging stations and accessibility.

There are no elevators in the castle itself. There is an elevator in our converted barns. If you are unsteady on your feet, we recommend that you stay in our converted barns.

Yes and no. There is an elevator in our splendid, converted barns, Kostalden (Cattle Barn), Svinestalden (Pig Barn) and Slotsladen (Castle Barn). These buildings have easy access for the disabled whether you use a walking aid, or a manual or powered wheelchair.

The castle and main building are not suitable for wheelchair users, as there are steps up to all the entrances. The same applies to the door leading to the reception desk. You can easily get around the castle with a walking aid.

Yes, we do. Please contact the reception desk to reserve a handicap-friendly room. Send an email to: hindsgavl@hindsgavl.dk

Yes. Guests are welcome to use the hotel’s guest Wi-Fi free of charge. No access code is required.

There is no fitness centre at the hotel. There are many jogging routes just outside. Ask at the reception desk.

No, we do not have a spa. However, we do have Funen’s – possibly even Denmark’s – finest view from our bathing pier. Hans Christian Andersen described it as such after a visit here in 1843.

The bathing pier lies at the perimeter of the castle park. You can hire a bathing robe and slippers at the reception desk. Hire a set (bathing robe and slippers): DKK 50.

We have four EV charging stations. If you have a charging cable of your own, you can recharge using the OK Smartphone App. Download the app from Google Play or Apple App Store. You can monitor SOC (state of charge) via the app. The app shows clearly when your battery is fully charged so you can move your vehicle to make room for someone else’s.

When you visit Hindsgavl Slot, you can park free of charge in car parks close to the castle (200 parking spaces).

This section provides information about gift vouchers, how to buy, how to redeem, validity, etc.

You order and pay for a Hindsgavl Slot gift voucher online. You can purchase a gift voucher valid for a specific amount or for a specific package.

You can print the gift voucher at home, or you can opt to have it packaged and sent by post.

Order a Hindsgavl Slot gift voucher here

No. It is not currently possible to redeem your gift voucher directly in our online booking system. Contact the reception desk to book using a gift voucher. Email: hindsgavl@hindsgavl.dk

A gift voucher issued by Hindsgavl Slot is valid as follows:

  • Gift voucher for a specific amount: Valid for a period of 36 months from date of issue
  • Gift voucher for a package, etc. Valid for a period of 12 months from date of issue

This section covers questions frequently asked about discounts, business travel agreements, cancellation and payment methods.

We accept payment with Dankort, Visa, MasterCard, Eurocard and American Express.

Check your booking confirmation for the terms and conditions for cancelling your reservation.

It is possible to cancel individual room reservations until 16:00 on the day before arrival.

Other conditions apply to cancellation of group bookings (more than 10 rooms). Read group booking cancellation conditions here.

If you booked your room online, you can follow the link in your booking confirmation to cancel. The amount paid will automatically be refunded to the payment card used when you made the reservation.

If you have received a discount code in our newsletter, you can click on the link in the newsletter itself. The code will automatically be entered. You will be guided directly to our online booking service. The code can only be used online.

All our packaged products include a package discount. We give no further discounts, except in connection with specific marketing and sales campaigns.

You are well advised to subscribe to our monthly newsletter in Danish. The newsletter often contains discounts or gives the subscriber a chance to pre-order certain products. Sign up for our newsletter here: https://hindsgavl.dk/nyhedsbrev/

Just write your company’s business travel agreement code in the “I have a code” field. The discount will be deducted automatically. Find the code on your company’s intranet or contact the colleague responsible for business travel agreements.

Here you can find the answers to all sorts of questions people frequently ask about our hotel rooms.

We have rooms of all sizes. Click the link. The room category description includes the size and location of each room hindsgavl.dk/en/rooms/

Yes. There is a surcharge for booking a specific room: DKK 150 (per booking). If you wish to avoid paying the surcharge, you can request a specific room number. However, we cannot guarantee that the room will be available.

Hindsgavl Slot has more than 120 rooms. The interiors of most of the rooms are in an elegant “castle style” whereas the décor in the remaining rooms (in the Cattle, Pig and Castle Barns) is simpler and more modern. No matter which style you choose, you will find that the décor pays homage to the history of the castle. Check out all the different room categories here: hindsgavl.dk/en/rooms/

Yes, we do. The following room categories accommodate more than two guests:

Superior Room in the Barns – max. 4 people

Junior Suite, “Castle style” – max. 3 people

Junior Suite, Pig Barn – max. 4 people

To read more about our rooms, click here: hindsgavl.dk/en/rooms/

NB: an extra bed is usually a camp bed/roll-away bed suitable for children up to 15 years of age.

No. All our rooms have showers. There is a bathtub in all of our Junior Suites (except one). Most of the bathtubs have a jacuzzi function.

Yes. Every room has bathroom and toilet en suite.

In every room, there is an extra pillow in the wardrobe. If you need a further extra pillow during your stay, please contact the reception desk. We also supply allergy-friendly quilts and pillows on request.

All the rooms in the Cattle Barn are allergy friendly. If you wish to book an allergy-friendly room, please note this on your reservation when you book online.

If you need allergy-friendly quilts and pillows, we can make sure these are available. Please contact the reception desk in advance or make a note of this when you book online.

Yes, we do. When you book online, please write a comment in the notes field. We will make sure that allergy-friendly bedding is available to you on arrival.

All our castle-style rooms have wall-to-wall carpets, except for two of our Junior Suites.

If you prefer a room without carpets, we recommend the rooms in the Barns. They have tiled flooring with underfloor heating. Alternatively we recommend the rooms in the Tenant’s House, which has wooden floors.

The TV in every room has an integral Chromecast. You can therefore stream from your device directly to the TV in your room. NB: Remember to connect to the hotel’s guest Wi-Fi.

Dogs are very welcome to stay at Hindsgavl Slot. We have a few rooms in the Barns at disposal for guests with dogs.
Dogs are not allowed in indoor areas where food is served, which means dogs are not allowed in our restaurants, bar and main building. You must keep your dog on a leash at all times at the hotel (indoors and out).

Charge per day per dog: DKK 250. Contact the reception desk to book a dog-friendly room..
You are also welcome to bring along your dog to the Blacksmith’s House that faces Hindsgavl Deer Park. Guests staying at the Blacksmith's House have an enclosed garden with a terrace. You can book the Blacksmith’s House online.

We offer a laundry and dry-cleaning service.

There is a bag in your room, and a laundry list for you to complete.

Please deliver the bag containing clothes and the completed laundry list to the reception desk by 09:00.

You can collect your laundry after 24 hours and dry cleaning after 48 hours. Collect from the reception desk.

Børn er meget velkomne, og på flere af vores værelser er der mulighed for ekstra opredning.
Børn fra 3-12 år kan bo til halv pris på vores ophold med middag inkluderet.

Det er muligt at låne spil hos os. Om sommeren er der også mulighed for at spille diverse havespil udendørs i Slotsparken.
Slotsparken byder op til mange forskellige lege - kun fantasien sætter grænser.

Ikke langt fra os ligger Naturcenter Hindsgavl, som råder over en god naturlegeplads.

Reception
+45 6441 8800

Meetings and conferences
+45 6340 6698

Find the contact info for our staff here

Covid-19 information

Here you can find more information about what you should be aware of and what you as a guest can expect from us.

Read more